Privacy Policy

1. Information We Collect

We may collect information that helps us provide consultations, prepare medicines, communicate with patients, and improve the website experience.

• Personal Information: Name, phone number, email address, and delivery address.
• Medical Information: Health history, symptoms, diagnosis details, reports, and other information shared during consultation.
• Technical Data: IP address, browser type, device information, and website usage data for website improvement and basic analytics.

2. How We Use Your Information

Your information is used strictly for clinic-related, consultation-related, and service-related purposes.

• Providing medical consultations.
• Preparing personalized homoeopathic medicines.
• Processing and delivering medicine orders.
• Communicating updates regarding consultations, follow-ups, or deliveries.
• Improving our services and website experience.

3. Medical Consultation & Personalized Treatment

All medicines dispensed by Surya Homoeo Clinic are prescribed based on individual consultation. Each prescription is tailored to the patient’s specific condition, symptoms, medical history, and case details.

Medicines typically include homoeopathic pills, also known as globules, packaged in sealed containers. In certain cases, liquid medicines may also be dispensed based on medical necessity and the doctor’s prescription.

4. Shipping & Delivery

Medicines are prepared and dispatched after consultation and prescription confirmation.

• Delivery timelines may vary depending on your location.
• Orders are shipped via third-party courier services.
• We aim to ensure timely dispatch and delivery wherever possible.
• Delays caused by courier partners are beyond our direct control.

5. Returns, Refunds & Cancellations

Due to the personalized nature of homoeopathic medicines, all sales are final once the medicine has been dispensed or shipped.

• We do not accept returns once medicines are dispensed or shipped.
• We do not offer exchanges for personalized medicines.
• We do not accept cancellations once the medicine has been prepared, dispensed, or shipped.

6. Data Protection & Confidentiality

We take appropriate measures to protect your personal and medical information. Your data is handled with care and used only for consultation, service, communication, and delivery purposes.

• Your data is stored securely.
• Your information is accessible only to authorized personnel.
• Your medical information is treated with strict confidentiality.
• Your data is used only for consultation and service-related purposes.

7. Third-Party Services

We may use third-party services to support essential clinic and website functions. These providers are given access only to the information necessary to perform their services.

• Payment processing.
• Shipping and logistics.
• Website analytics.

8. Cookies & Website Usage

Our website may use cookies or similar technologies to improve user experience, understand visitor behavior, and analyze website traffic. You can choose to disable cookies through your browser settings.

Some website features may not function as smoothly if cookies are disabled.

9. Your Rights

You may contact the clinic regarding your personal information. Subject to applicable medical, legal, and operational requirements, you may request the following:

• Access to your personal data.
• Correction of inaccurate or outdated information.
• Deletion of your personal information where applicable.
• Withdrawal of consent for data usage, subject to medical or legal requirements.

10. Use of Patient Images for Educational & Promotional Purposes

With your explicit consent, the clinic may use photographs, images, or case-related visuals of treated conditions for educational and informational purposes. These may be shared with students, practitioners, or individuals learning homoeopathy.

With prior consent, such materials may also be used for publishing, awareness, or promotional purposes, including on the clinic’s website or other platforms.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Patients and website visitors are encouraged to review this page periodically to stay informed about how their information is handled.